Shipping policy
At Veloura Watches, we are committed to delivering your orders quickly and safely across Pakistan.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
We aim to deliver orders within:
- Karachi: 2–3 business days
- Other Cities in Pakistan: 3–5 business days
Delivery times may vary depending on your location and courier service.
3. Shipping Charges
- Standard shipping charges will be calculated at checkout.
- We may offer free shipping on selected promotions or order amounts.
4. Order Tracking
Once your order is shipped, you will receive a confirmation message with tracking details (if available), so you can monitor your delivery.
5. Delivery Delays
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service issues
Veloura Watches is not responsible for delays caused by third-party courier services.
6. Incorrect Address
Please ensure your shipping details are correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Failed Delivery Attempts
If delivery is unsuccessful after multiple attempts, the order may be returned to us. Re-shipping charges may apply.
8. Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery. We will investigate and assist you accordingly.
9. Contact Information
For any shipping-related questions, contact us:
Email: taherhussain168@gmail.com